1 reviews | Active since Nov 2014
paid up letter
Identity refuse to give me a paid up letter they have given me a call centres number so I can call them for a paid up letter . I tried call that call centre but no luck the number has no dialling tone .
Thank you for your post and allowing us the opportunity to respond.
Upon receipt of your query, we escalated your concerns raised to our Legal Department. We have reviewed your account and can confirm that your Identity account currently reflects a zero balance.
Further to this, we were also informed that a letter confirming this will be sent to you by Monday, 15 January 2018. An instruction to update your profile accordingly will also be sent to all credit bureaus. Further to this, we regret that you were not able to get through to us telephonically, and confirm that this matter will be attended to.
We trust that we have adequately responded to your query. However, please feel free to contact us should you have any further inquiries.
Yours sincerely,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
Upon receipt of your query, we escalated your concerns raised to our Legal Department. We have reviewed your account and can confirm that your Identity account currently reflects a zero balance.
Further to this, we were also informed that a letter confirming this will be sent to you by Monday, 15 January 2018. An instruction to update your profile accordingly will also be sent to all credit bureaus. Further to this, we regret that you were not able to get through to us telephonically, and confirm that this matter will be attended to.
We trust that we have adequately responded to your query. However, please feel free to contact us should you have any further inquiries.
Yours sincerely,
Identity Online Team