1 reviews | Active since Jan 2016
Paid up letter
I really don't understand why retailers like Identity lie to their clients who are supposed to be valued, before I closed my identity account , ask the people at the store if I will get a paid up letter. Guess what ? They said I will get a paid up letter by email within 48 hours after the payment has been made,<br> <br> On the 28th March 2016 i made my final payment we called the customer service to close the account and the lady assisting informed me that I will get a letter by post after 2 weeks.....<br> It doesn't make sense... You Guys can send statements, overdue letters etc by email but you can't send a simple paid up letter stating that an account is paid up and closed.<br> The NCA, ombudsman must be notified of this odd / unfair practice...<br> <br> Why did truworths send me a paid up letter by email and Identity can't send me a paid up letter by email?.. I know Identity is part of the Truworths Group<br> <br>
Thank you for allowing us the opportunity to attend to this matter for you.
We were concerned to read of your experience and wish to convey our sincerest apologies in this regard. We have brought your concerns to the attention of the relevant Call Centre management team to investigate and address.
We can verify that the requested letter was sent to your via email on 04 April 2016 and whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Your patronage is important to us. Should you require any assistance in future please feel free contact us on *** or via email at ***.
Yours sincerely,
Lynn
Thank you for allowing us the opportunity to attend to this matter for you.
We were concerned to read of your experience and wish to convey our sincerest apologies in this regard. We have brought your concerns to the attention of the relevant Call Centre management team to investigate and address.
We can verify that the requested letter was sent to your via email on 04 April 2016 and whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Your patronage is important to us. Should you require any assistance in future please feel free contact us on *** or via email at ***.
Yours sincerely,
Lynn