TH
Tyla H
1 reviews | Active since Mar 2015
04 Mar 2015, 11:45
Paid R300 for something I cannot wear
I purchased a button up shirt from Identity last month and I have worn it and washed it ONCE and it has shrunk to a point that I cannot wear it anymore. I have a habit of washing my clothes in a cold wash to avoid these type of problems but in this case did no help the issue. The shirt is so small after one wash that I cant even wear it anymore. I am very dissapointed as I paid R300 and it was such a waste of money now not being able to wear it. I emailed Identity complaining and they responded saying they will get back to me in 2 days and I still have had no one contact me. It has been 4 days now. NO CUSTOMER SERVICE whatsoever!! Very dissappointing.
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Identity's replyOfficial
06 Mar 2015, 16:49Hello Tylahug,
At Identity we continuously strive to offer the latest globally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
Though, we realise that on occasion, some quality inconsistencies could occur. In this instance, we advise you to return the item to the store, with your original proof of purchase, in order for the Manager to do an assessment. However, should the Manager not be able to come to a conclusive decision, we will send the item to our Head Office for further evaluation.
We hope that you will be able to return the shirt to the relevant store at your earliest convenience, in order for it to be reviewed.
Should you have any other feedback or concerns, kindly contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
At Identity we continuously strive to offer the latest globally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
Though, we realise that on occasion, some quality inconsistencies could occur. In this instance, we advise you to return the item to the store, with your original proof of purchase, in order for the Manager to do an assessment. However, should the Manager not be able to come to a conclusive decision, we will send the item to our Head Office for further evaluation.
We hope that you will be able to return the shirt to the relevant store at your earliest convenience, in order for it to be reviewed.
Should you have any other feedback or concerns, kindly contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Identity's reply06 Mar 2015, 16:49
Official
Hello Tylahug,
At Identity we continuously strive to offer the latest globally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
Though, we realise that on occasion, some quality inconsistencies could occur. In this instance, we advise you to return the item to the store, with your original proof of purchase, in order for the Manager to do an assessment. However, should the Manager not be able to come to a conclusive decision, we will send the item to our Head Office for further evaluation.
We hope that you will be able to return the shirt to the relevant store at your earliest convenience, in order for it to be reviewed.
Should you have any other feedback or concerns, kindly contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
At Identity we continuously strive to offer the latest globally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
Though, we realise that on occasion, some quality inconsistencies could occur. In this instance, we advise you to return the item to the store, with your original proof of purchase, in order for the Manager to do an assessment. However, should the Manager not be able to come to a conclusive decision, we will send the item to our Head Office for further evaluation.
We hope that you will be able to return the shirt to the relevant store at your earliest convenience, in order for it to be reviewed.
Should you have any other feedback or concerns, kindly contact us directly on *** or e-mail ***.
Kind regards,
Charmaine