1 reviews | Active since Mar 2015
PAID ACCOUNT BUT CONTACT CENTRE KEEPS CALLING ME
I have paid an amount of R360 to identity which is what the amount due is, the guys from your contact centre in Pietermaritzburg keeps calling me and harassing me for payment when I have made a payment and when I asked the lady from the contact centre if they do speak to the people at head office she told me that it isn't her problem to speak to someone at head office as it is my duty to let al of the contact centres know that I have made a payment, I think this is absolute pathetic behaviour and I will not tolerate this sort of behaviour from your staff!!!I when employing test their telephone ethic !!!I will unfortunately be closing this account as I am not willing to deal with such *********** people.<br>
Thank you for your post.
The service described in your post is certainly not the level of service we strive to provide our customers and we sincerely apologize for the manner in which you were assisted.
We have reviewed your account and can verify that it was being handled by Blake and Associates, who does collections on our behalf. This being said, all our affiliates and our staff are mandated to always uphold our high service standard. We have therefore escalated your concerns to the relevant management at Blake and Associates to address.
We confirm receipt of your payment made via Electronic Funds Transfer (eft) and can verify this was successfully allocated to your Identity account on 03 March 2016, thus your account is currently up to date with payment.
We thank you for bringing your concerns to our attention and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post.
The service described in your post is certainly not the level of service we strive to provide our customers and we sincerely apologize for the manner in which you were assisted.
We have reviewed your account and can verify that it was being handled by Blake and Associates, who does collections on our behalf. This being said, all our affiliates and our staff are mandated to always uphold our high service standard. We have therefore escalated your concerns to the relevant management at Blake and Associates to address.
We confirm receipt of your payment made via Electronic Funds Transfer (eft) and can verify this was successfully allocated to your Identity account on 03 March 2016, thus your account is currently up to date with payment.
We thank you for bringing your concerns to our attention and hope to see you in our stores again soon.
Kind regards,
Lynn