KD
Kim D
1 reviews | Active since Dec 2012
11 Feb 2016, 10:18
OUTSTANDING PAYMENT
I have really not gotten fed up with the idea of the call centre from identity calling me regarding payment , their attitude stinks and they have no sort or way in which to speak , if im not confortable to verify my identity nr telephonically then you should respect that , you called me anyway from the details you have gotten off the system so why is it forced for me to confirm that , I spoke to a white consultants last week Thursday who called and made a note that I was paying an amount of R690 on Sunday the 7th February 2016, I made the payment of R600.00 not having enough money to pay R90.00which was outstanding , so how does R90.00 increase to R558.00 from the sms I received this morning from my cell phone , this is a form of Bullying and harassment , and I refuse to be the victim , if this is not going to stop then im taking this matter further and handing them over to my Attorneys to lay further charges <br> <br> <br>
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Identity's replyOfficial
12 Feb 2016, 12:40Hello Kimlin,
Thank you for your post.
We acknowledge your frustration and apologize for the manner in which you felt you were assisted during the calls. As your account is currently being handled by Blake and Associates, who does collections on our behalf, we have brought your service concerns to the attention of their management team to address.
Further to this, we wish to advise that if a payment arrangement is not honored communication is generated to inform the customer of the status of their accounts.
Following our telephonic discussion we confirm that we have informed you of this and a payment arrangement has been noted on your account. We kindly urge you to honor this arrangement.
We trust that we have adequately attended to this matter for you and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration and apologize for the manner in which you felt you were assisted during the calls. As your account is currently being handled by Blake and Associates, who does collections on our behalf, we have brought your service concerns to the attention of their management team to address.
Further to this, we wish to advise that if a payment arrangement is not honored communication is generated to inform the customer of the status of their accounts.
Following our telephonic discussion we confirm that we have informed you of this and a payment arrangement has been noted on your account. We kindly urge you to honor this arrangement.
We trust that we have adequately attended to this matter for you and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
Best regards,
Identity's reply12 Feb 2016, 12:40
Official
Hello Kimlin,
Thank you for your post.
We acknowledge your frustration and apologize for the manner in which you felt you were assisted during the calls. As your account is currently being handled by Blake and Associates, who does collections on our behalf, we have brought your service concerns to the attention of their management team to address.
Further to this, we wish to advise that if a payment arrangement is not honored communication is generated to inform the customer of the status of their accounts.
Following our telephonic discussion we confirm that we have informed you of this and a payment arrangement has been noted on your account. We kindly urge you to honor this arrangement.
We trust that we have adequately attended to this matter for you and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration and apologize for the manner in which you felt you were assisted during the calls. As your account is currently being handled by Blake and Associates, who does collections on our behalf, we have brought your service concerns to the attention of their management team to address.
Further to this, we wish to advise that if a payment arrangement is not honored communication is generated to inform the customer of the status of their accounts.
Following our telephonic discussion we confirm that we have informed you of this and a payment arrangement has been noted on your account. We kindly urge you to honor this arrangement.
We trust that we have adequately attended to this matter for you and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
Best regards,