Online Order not fullfilled.

I have ordered outfits for an event online on the 07th March 2024, on the 11th I was told it was o route, never arrived, called Identity online and was promised it will be delivered on the 12th..never arrived.. Called again and was informed will arrive on the 13th..never came, called even today in the morning on the 14th, was told "we apologize for the inconvenience caused, will call you to update you, never got a call" I have never seen people who takes customers for granted like this.. No accountability, nothing, what a disaster.. In my so many years of retail experience.. This is the worst service to get... It's a shame!!!! The order has been paid up even the delivery.. Don't know what one needs to do to get my order.. Now I'm just sitting and waiting for this circuis to end!!!