lT
lindiwe T
1 reviews | Active since Jul 2018
15 Sept 2021, 12:54
online order
I place an online order on the 10 September at 9:30, payment was successful, but no order number, no order when I log in my account. I have been in contact with Zizipo , she/he keeps telling me they are waiting for their IT department to sort the query its now 5days no order , no resolution. Can I please get my order that I paid for or refund my money .I have sent all screenshot of my order as well.
thank you regards Debbie ***
Helpful (0)
Replies (3)0
Replies (3)
Identity's replyOfficial
15 Sept 2021, 16:52Hi Lindiwe,
Please note we have escalated your concerns raised and feedback will be provided once received.
Kind regards,
Identity Online Team
Please note we have escalated your concerns raised and feedback will be provided once received.
Kind regards,
Identity Online Team
Identity's reply15 Sept 2021, 16:52
Official
Hi Lindiwe,
Please note we have escalated your concerns raised and feedback will be provided once received.
Kind regards,
Identity Online Team
Please note we have escalated your concerns raised and feedback will be provided once received.
Kind regards,
Identity Online Team
Identity's replyOfficial
18 Sept 2021, 09:50Hi Lindiwe,
We can confirm that a response was sent to you via email, however, your refund has been processed and will reflect within 10 working days.
Kind regards,
Identity Online Team
We can confirm that a response was sent to you via email, however, your refund has been processed and will reflect within 10 working days.
Kind regards,
Identity Online Team
Identity's reply18 Sept 2021, 09:50
Official
Hi Lindiwe,
We can confirm that a response was sent to you via email, however, your refund has been processed and will reflect within 10 working days.
Kind regards,
Identity Online Team
We can confirm that a response was sent to you via email, however, your refund has been processed and will reflect within 10 working days.
Kind regards,
Identity Online Team
lT
lindiwe T's updateReviewer Update
18 Sept 2021, 15:56Hi , yes i did get an email confirming that they found my order , the folliwing day i got another email stating my order was cancelled due to the fact they cant locate it on the system. Identity decided to cancel the order without even contacting me or trying to place the order on my behalf.well ill wait for the refund.
lT
lindiwe T's update18 Sept 2021, 15:56
Reviewer Update
Hi , yes i did get an email confirming that they found my order , the folliwing day i got another email stating my order was cancelled due to the fact they cant locate it on the system. Identity decided to cancel the order without even contacting me or trying to place the order on my behalf.well ill wait for the refund.