EM
Edwin M
1 reviews | Active since Feb 2019
19 Feb 2019, 12:49
OBF
Good day, I bought a watch from Identity store at Mams Mall on friday the 15th February 2019.
It happened that the watch has a factory fault, the "identity" wording inside the watch is not complete and only written "dentity" So I went back to the store to make a query and exchange it, I was requested for proof of purchase (till slip) of which I don't have, the only proof is on the bank statement as it was a card transaction.
1. They put a defect product on display and unfortunately I'm the one paying for their carelessness. 2. I left the watch at the store since I can't use it. The store assistant told me that they don't have coppies for their transactions.
What is it that I need to do for Identity to assist me?
Edwin Motshana **********
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Identity's replyOfficial
23 Feb 2019, 09:11 Thank you for your post.
Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Identity Online Team
Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Identity Online Team
Best regards,
Identity's reply23 Feb 2019, 09:11
Official
Thank you for your post.
Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Identity Online Team
Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Identity Online Team
Best regards,