mE
mohammed E
1 reviews | Active since Jun 2020
29 Jun 2020, 17:05
NOT RECEIVED MY STORE CARD ITS OVER A YEAR
STORE CARD NOT RECEIVED AND ITS BEEN A YEAR
WHAT KIND OF STORE MAKES YOU BUY WITH YOUR I'D
HOW MANY TIMES MUST I GO AND ASK FOR A CARD FOR MY CARD
WITH NO RESPONSE
Cummon
What is happening to the service level
You will lose business because of staff negligence
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Replies (1)
Identity's replyOfficial
02 Jul 2020, 12:30Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants has been in contact with you but were unsuccessful in their attempt. We can further confirm that a new card has been issued and will be received after 6-7 weeks, however, should you not receive your card please contact us directly on ***/ or via email ***.
We sincerely apologise for any inconvenience and frustration this has caused you, and hope that we were able to acceptably address this matter for you.
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants has been in contact with you but were unsuccessful in their attempt. We can further confirm that a new card has been issued and will be received after 6-7 weeks, however, should you not receive your card please contact us directly on ***/ or via email ***.
We sincerely apologise for any inconvenience and frustration this has caused you, and hope that we were able to acceptably address this matter for you.
Kind regards,
Identity Online Team
Identity's reply02 Jul 2020, 12:30
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants has been in contact with you but were unsuccessful in their attempt. We can further confirm that a new card has been issued and will be received after 6-7 weeks, however, should you not receive your card please contact us directly on ***/ or via email ***.
We sincerely apologise for any inconvenience and frustration this has caused you, and hope that we were able to acceptably address this matter for you.
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants has been in contact with you but were unsuccessful in their attempt. We can further confirm that a new card has been issued and will be received after 6-7 weeks, however, should you not receive your card please contact us directly on ***/ or via email ***.
We sincerely apologise for any inconvenience and frustration this has caused you, and hope that we were able to acceptably address this matter for you.
Kind regards,
Identity Online Team