not loading my personal info on credit bureau
<p>Hi i have been a customer for abut 6 years with Identity and for the first tme when i checked my credit bureau report i saw that they never updated it to the credit bureau. According to credit bureau i dont have debt and thats why i am struggling to make debt. its not right after being a customer for that long.</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and were concerned to read that your payment profile was not updated at the credit bureau. As a credit granting company, we are required to submit factual information to all credit bureaus on how your account is being managed on a monthly basis.
We immediately conducted an investigation into this matter and whilst we can verify that your information is listed at Compuscan, we established that there was an error in the spelling of surname on our database, which may have been the cause of your information not being updated at Trans Union. We can verify that this has been rectified and an update request will submitted to all credit bureaus to reflect the current status of your account.
We sincerely apologise for the error and trust that we have satisfactorily resolved this matter for you.
Please feel free to give us a shout on 021- ********** or email us on ********** should you have any further enquiries, comments or suggestions.
Kind regards,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and were concerned to read that your payment profile was not updated at the credit bureau. As a credit granting company, we are required to submit factual information to all credit bureaus on how your account is being managed on a monthly basis.
We immediately conducted an investigation into this matter and whilst we can verify that your information is listed at Compuscan, we established that there was an error in the spelling of surname on our database, which may have been the cause of your information not being updated at Trans Union. We can verify that this has been rectified and an update request will submitted to all credit bureaus to reflect the current status of your account.
We sincerely apologise for the error and trust that we have satisfactorily resolved this matter for you.
Please feel free to give us a shout on 021- ********** or email us on ********** should you have any further enquiries, comments or suggestions.
Kind regards,
Identity Online Team