1 reviews | Active since May 2016
Not good client service
<p>I recieved a sms from Identity saying i need to take my I.D and 3 month salary slip to the store. I went last Thursday to the Golden Acre and the tall gentleman behind the counter told me he does not know what to do with the documents. I called Identity this morning, spoke to Vatieswa, i asked her what the reason was fot the ID and payslips and she said it has to do with credit limit. She also mentioned that is too late to submit it now, but i am unhappy about what she said as i can not be penalised for the gentlemen inside the store who does not know what to do. I have my documents besides the June salary proof as we did not get it yet. I am cross because i get blamed now. Think i should close my account as i am furious.</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and sincerely apologize for your experience at our store.
Upon receipt of your post we immediately liaised with the relevant management to investigate and address your concerns with the store staff to ensure that they are reminded of the importance of adhering to our company policies and procedures.
We have attempted to contact you to further discuss this matter but were regretfully unsuccessful in our attempts. We have subsequently sent you an email in this regard and trust that we will be able to successfully resolve this matter upon receipt of your response.
Kind regards,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and sincerely apologize for your experience at our store.
Upon receipt of your post we immediately liaised with the relevant management to investigate and address your concerns with the store staff to ensure that they are reminded of the importance of adhering to our company policies and procedures.
We have attempted to contact you to further discuss this matter but were regretfully unsuccessful in our attempts. We have subsequently sent you an email in this regard and trust that we will be able to successfully resolve this matter upon receipt of your response.
Kind regards,
Identity Online Team