1 reviews | Active since Aug 2015
Not everyone is *******
<p>On Saturday, 01.10.2016, myself and my family went to the Identity Store @ Kenilworth Centre. My 10 month old son was sitting in a baby trolley. I was told my security that I must leave my trolley outside. I asked what must I do with my son and he said give him to his father, when both myself and my husband wanted to look at clothing in the store. I told him then I don't want to shop at this store. I still can't believe this is the type of treatment one receives at such stores. I buy at Identity every month to the value of R1000, if not more and pay may account before due date. Not everyone is a ******** and want to ***** clothing, when I can actually afford it. After this experience, I certainly do not wish to visit any other store. There wasn't even a store manager in sight to speak to.</p>
Thank you for informing of the incident.
Your experience is as unacceptable to us as it is to you and we therefore immediately brought this matter to the attention of the relevant Store Manager.
Whilst we acknowledge that all our security guards are employed by an independent contractor; they are mandated to uphold our international service standard and adhere to our policies and procedures.
The Manager has therefore brought this matter to the attention of the relevant management of the security company to address.
We were informed that she has attempted to contact you on the number provided in your post and the landline on your account, but was regretfully unsuccessful in her attempts. We have therefore sent you an email requesting a suitable time for her to contact you in this regard.
We wish to convey our sincerest apologies to you and your family for any frustration or inconvenience caused and trust that this matter will be satisfactorily resolved once the Store Manager has reached you.
Sincerely yours,
Identity Online Team
Best regards,
Thank you for informing of the incident.
Your experience is as unacceptable to us as it is to you and we therefore immediately brought this matter to the attention of the relevant Store Manager.
Whilst we acknowledge that all our security guards are employed by an independent contractor; they are mandated to uphold our international service standard and adhere to our policies and procedures.
The Manager has therefore brought this matter to the attention of the relevant management of the security company to address.
We were informed that she has attempted to contact you on the number provided in your post and the landline on your account, but was regretfully unsuccessful in her attempts. We have therefore sent you an email requesting a suitable time for her to contact you in this regard.
We wish to convey our sincerest apologies to you and your family for any frustration or inconvenience caused and trust that this matter will be satisfactorily resolved once the Store Manager has reached you.
Sincerely yours,
Identity Online Team
Best regards,