Not enough float
<p>I received a gift bought fom one of you stores on a credit card. I tried to exchange the item for money because I don't have the person's credit card. I went to 2 shops where they said they don't have enough money because the only get R202 cash flow when the open their tills. Nothing in your store cost R202 except maybe underware. How can you expect to do any cash bussines?? Not every one has an account or credit card. The lady at Wonderboom Junction (Identity) in sure the buyer of my gift that I can get a full cash back when I return it. How must I now get the money back. The person has left for overseas.</p>
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Identity's replyOfficial
02 May 2017, 16:44Thank you for your post and allowing us the opportunity to assist.
Whilst we acknowledge that any merchandise, which complies with the conditions of our returns policy, can only be returned in its original method of tender, we are concerned to read of your experience. We immediately raised your query with the Manager of the store referred to in your post to investigate and address.
We believe that the manager has contacted you to apologize for your experience and has asked you to return to store for him to resolve this matter for you.
We once again sincerely apologize for the manner in which you were assisted and would like to thank you bringing this matter to our attention.
We hope to see you in our stores again soon.
Yours sincerely,
Identity Online Team
Best regards,
Identity's reply02 May 2017, 16:44
Official
Thank you for your post and allowing us the opportunity to assist.
Whilst we acknowledge that any merchandise, which complies with the conditions of our returns policy, can only be returned in its original method of tender, we are concerned to read of your experience. We immediately raised your query with the Manager of the store referred to in your post to investigate and address.
We believe that the manager has contacted you to apologize for your experience and has asked you to return to store for him to resolve this matter for you.
We once again sincerely apologize for the manner in which you were assisted and would like to thank you bringing this matter to our attention.
We hope to see you in our stores again soon.
Yours sincerely,
Identity Online Team
Best regards,