1 reviews | Active since Jul 2015
Non-Existing Service RE Active Account
I had an Identity account SETTLED over three years ago. I recently found they still have an active account showing on my credit profile (Trans Union report). I've sent an enquiry on the 6th of July, an email follow up to [Email Removed] on the 8th and again on the 17th of July without any feedback. I then called them on the 21st and spoke to Mischa who said I must send PROOF of my Trans Union report to [Email Removed] which I did on the same day.<br> It has been another 8 days without any response.<br> The turnaround time is NON EXISTING. The fact that I have settled/closed my account three years ago and it still shows as an actve credit account is ridiculous. Furthermore I have to send follow up after follow up without any joy.<br> The Identity/Truworths website is pathetic.<br> I want this account removed from my name as soon as possible and confirmation sent once done.
Thank you for your bringing your concerns to our attention.
Upon investigating this matter, and according to our records, we established that your Identity account was settled in March 2012.
Furthermore, prior to 31 May 2015 when your account was closed, we did not receive a request from you to close your account. We can confirm that your account currently reflects a 'closed' status at the credit bureaus.
We can unfortunately not respond to the reason why your emails were not attended to due to a change in our email application; however we sincerely apologise as it is not the norm for us not to reply to a customer's email.
We trust that your concerns have been acceptably addressed and should you require further assistance with this or any other matter, kindly contact us directly on *** or e-mail ***.
Best regards,
Chevola
Thank you for your bringing your concerns to our attention.
Upon investigating this matter, and according to our records, we established that your Identity account was settled in March 2012.
Furthermore, prior to 31 May 2015 when your account was closed, we did not receive a request from you to close your account. We can confirm that your account currently reflects a 'closed' status at the credit bureaus.
We can unfortunately not respond to the reason why your emails were not attended to due to a change in our email application; however we sincerely apologise as it is not the norm for us not to reply to a customer's email.
We trust that your concerns have been acceptably addressed and should you require further assistance with this or any other matter, kindly contact us directly on *** or e-mail ***.
Best regards,
Chevola