1 reviews | Active since Jan 2014
Non delivery or response to customer request ***1
on the 29th of October 2017 i ordered a size 40 Melton bomber jacket style number ********** and up to now i have not obtained a response. I went to the store to inquire and the lady from head office who spoke to the lady who assisted me said it was out of stock however the store assistant had check the system and the jacket was available in over 10 stores .
Thank you for your post.
At Identity, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
We sincerely apologise for the service you received, and the delay regarding your order placed. We agree that it is unacceptable and confirm that the matter is being investigated and the appropriate action will be taken to ensure that all parcels are delivered within the maximum specified period.
We regret any frustration caused as a result of this matter, but are pleased to confirm that your parcel has in the interim been delivered.
We trust that we were able to acceptably attend to your query. Should you have any further concerns, please feel free to contact us directly and we will gladly assist.
Kind regards,
Identity Online Team
Thank you for your post.
At Identity, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
We sincerely apologise for the service you received, and the delay regarding your order placed. We agree that it is unacceptable and confirm that the matter is being investigated and the appropriate action will be taken to ensure that all parcels are delivered within the maximum specified period.
We regret any frustration caused as a result of this matter, but are pleased to confirm that your parcel has in the interim been delivered.
We trust that we were able to acceptably attend to your query. Should you have any further concerns, please feel free to contact us directly and we will gladly assist.
Kind regards,
Identity Online Team