no interest in clients

i have been trying to reset my password for the past 2 months on the website. I've sent multiple emails to [Email Removed] [Email Removed] [Email Removed] where a few emails was sent to me with little or no help. one said i have to reset my password. they don't have access to my password. but when i try that,,, the link is sent to my email... i click on the link. i type in my Account number, ID number and new password as well as confirm it. then it says Cellphone number to short. but there's no space to type a Cellphone number. when i try to log in it says: \Your account is locked. Please reset your password to unlock your account."<br> <br> it's not that big of a deal"