NO ID no Buy at Identity.

OK first of all I honestly think their system is really messed up in terms with customer service. Opened up an account online did all the biometrics activation online afterwards it said online my account is activated I can shop online or go in store. Went to Stellenbosch branch and the lady refuse to help me at the counter she said my ID is to damaged.. Had the ID since the age of 19..I am now 36 It will have some wear and tear but with all honesty with the same id I opened up an bank account they did not even complain about the condition of my ID at the bank. And all my details is visible on my id.. I honestly don't have time to go to home affairs for a new ID. Felt like a ******** when they showed me away. To think I'm an South African was treated like dirt at the Stellenbosch branch it was before closing time and very unfriendly staff they look at u like u are a ******** with a damaged ID. Is that why they call themselves Identity are they the FBI. Not even the police are that strict then they ask for my ID. Does not make sense in anyway. Think I should go to the Media about this.. Headline u cant buy by Identity because of your Identity.. Don't shop there trust me bad setup.. Happend on the 24th of may 2023.