NO FEEDBACK REGARDING REQUEST FOR PAID UP LETTER FROM IDENTITY

Item: Identity
Rating: 1
Author: Andre G

After numerous attempts to get my paid up letter from IDENTITY the company does not respond. I settled my account on 28 April 2016 (R259.00). I do not get feedback regarding my request regarding this matter. I wrote a comment on their website, still no response. Identity keeps on sending sms's to my husband nr threatening me with legal action even though arrangements were made in December 2015 already to pay R100.00 per month. I kept my promise to pay but still receive the sms's from IDENTITY. I spoke to someone at Identity in Cape Town requesting them to send me my "PAID UP LETTER" but no response. This is unacceptable. I want my letter asap.

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Replies (1)

Identity's replyOfficial

12 May 2016, 11:16

Thank you for your post. We acknowledge your frustration regarding the delay in our response to your email and have forwarded your complaint to our Customer Services Manager to investigate and ensure that our high service standard is upheld at all times. As we were unable to reach you on the contact details listed in your post and on your Truworths account we have sent you an email to apologize for your experience. We hereby verify that your account had indeed been settled in full and that a statement was sent to you on 8 May 2016 confirming this. We once again apologize for any inconvenience or frustration caused and we trust that we have adequately attended to this matter for you. Yours sincerely, Truworths Online Team

Identity's reply12 May 2016, 11:16

Official