US
Unknown S
1 reviews | Active since Feb 2015
10 Feb 2015, 12:37
No customer service respect
Calling into the customer service for assistance. And the female answers, no name, no respect. Eating in my ear. Just a \ hi Yes can I help you"... Where is the customer service inbound respect that one should get.. Not impressed. ? """
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Identity's replyOfficial
13 Feb 2015, 15:51Hello Singh_jay,
At Identity we strive to offer our customers service that consistently meets and exceed our standards of excellence.
We immediately escalated your concerns to the relevant Manager and listened to the recording of this particular phone call.
We have ascertained that the relevant consultant attended to you in a manner befitting our high service standards. We would; however, like to apologise for the manner in which you felt your concerns were attended to, as it was not the intention of consultant in question to cause you any unnecessary frustration.
We trust that we have acceptably addressed this matter. Please do not hesitate to contact us directly on *** or send an e-mail to ***.
Kind regards,
Charmaine
At Identity we strive to offer our customers service that consistently meets and exceed our standards of excellence.
We immediately escalated your concerns to the relevant Manager and listened to the recording of this particular phone call.
We have ascertained that the relevant consultant attended to you in a manner befitting our high service standards. We would; however, like to apologise for the manner in which you felt your concerns were attended to, as it was not the intention of consultant in question to cause you any unnecessary frustration.
We trust that we have acceptably addressed this matter. Please do not hesitate to contact us directly on *** or send an e-mail to ***.
Kind regards,
Charmaine
Identity's reply13 Feb 2015, 15:51
Official
Hello Singh_jay,
At Identity we strive to offer our customers service that consistently meets and exceed our standards of excellence.
We immediately escalated your concerns to the relevant Manager and listened to the recording of this particular phone call.
We have ascertained that the relevant consultant attended to you in a manner befitting our high service standards. We would; however, like to apologise for the manner in which you felt your concerns were attended to, as it was not the intention of consultant in question to cause you any unnecessary frustration.
We trust that we have acceptably addressed this matter. Please do not hesitate to contact us directly on *** or send an e-mail to ***.
Kind regards,
Charmaine
At Identity we strive to offer our customers service that consistently meets and exceed our standards of excellence.
We immediately escalated your concerns to the relevant Manager and listened to the recording of this particular phone call.
We have ascertained that the relevant consultant attended to you in a manner befitting our high service standards. We would; however, like to apologise for the manner in which you felt your concerns were attended to, as it was not the intention of consultant in question to cause you any unnecessary frustration.
We trust that we have acceptably addressed this matter. Please do not hesitate to contact us directly on *** or send an e-mail to ***.
Kind regards,
Charmaine