No contact
Good day ,<br> I have had an account since 2009 with no default of my payment, I once had a query in 2013 that was never resolved ..last year my company closed and I notified that I wont be able to afford to pay my account. of which the lady who called promised I will be contacted for arrangement.*no one ever called * only recently last month I got a job no one has contacted me until I get a bill that I owe r7000 via sms last time I was owing r3500 what type of interest is that double the arrears when I had the good record of paying cash monthly with no default for 5 years i wont pay the ridiculous double bill VVM sent I just want to pay Identity what i owe so I can close off this account and get my name cleared ...
Thank you for your post.
We acknowledge your frustration in this regard and therefore conducted an investigation into your concerns raised.
We have established that your account initially fell into arrears in November 2014 and was being handled by an outside collector Blake and Associates to do collections on our behalf.
Communications were generated to you in the form of letters, calls and SMS's for the period November 2014 to June 2015 to inform you of the status of your account, however no successful arrangement was noted. Statements were further posted to you for the above period, which indicate that the balance sent in the mentioned SMS is correct.
We further verify that you have been contacted by a representative from Van De Venter Mojapelo (VVM) today who has noted a suitable arrangement for you.
We trust that we were able to clarify your concerns and kindly urge you to honor the mentioned arrangement.
Kind regards,
Lynn
Best regards,
Thank you for your post.
We acknowledge your frustration in this regard and therefore conducted an investigation into your concerns raised.
We have established that your account initially fell into arrears in November 2014 and was being handled by an outside collector Blake and Associates to do collections on our behalf.
Communications were generated to you in the form of letters, calls and SMS's for the period November 2014 to June 2015 to inform you of the status of your account, however no successful arrangement was noted. Statements were further posted to you for the above period, which indicate that the balance sent in the mentioned SMS is correct.
We further verify that you have been contacted by a representative from Van De Venter Mojapelo (VVM) today who has noted a suitable arrangement for you.
We trust that we were able to clarify your concerns and kindly urge you to honor the mentioned arrangement.
Kind regards,
Lynn
Best regards,