1 reviews | Active since Sept 2018
NO CASH TO REFUND!!!!!
It`s unacceptable for the store`s not to be able to refund you cash when I have paid with my debit card. And then the store Manager has a terrible attitude. I went to Identity at Wonderboom Junction with 2 items, there I had to give a 1000 reasons why I want to return the items, REALLY???? Point is I couldn`t leave the store in the 1st place if the items was not paid for, now when I`m returning them it`s a big issue. They treat customers very irritable. How do I get my money back?????
Thank you for your post and allowing us the opportunity to respond.
We were concerned to hear about your experience, and as such your query was escalated for urgent attention.
At Identity, providing our customers with international standards of customer service is of fundamental importance to us. We therefore wish to apologize for the manner in which this matter was initially attended to and for any inconvenience caused, as it was not our intention to do so.
We have however arranged with management at the Identity Centurion store to assist you with regards to the credit of the two items bought on 19 September 2018, and to ensure that the correct refund amount is available upon your return to the store.
We once again apologise for the frustration resulting from this matter, however trust that it will be acceptably resolved soon.
Kind regards,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
We were concerned to hear about your experience, and as such your query was escalated for urgent attention.
At Identity, providing our customers with international standards of customer service is of fundamental importance to us. We therefore wish to apologize for the manner in which this matter was initially attended to and for any inconvenience caused, as it was not our intention to do so.
We have however arranged with management at the Identity Centurion store to assist you with regards to the credit of the two items bought on 19 September 2018, and to ensure that the correct refund amount is available upon your return to the store.
We once again apologise for the frustration resulting from this matter, however trust that it will be acceptably resolved soon.
Kind regards,
Identity Online Team