No care for Customers

Identity doesn’t care about their customers at all!!

I have been paying every month without fail my account,this year January I lost my job but still continued to pay but as months went on I obviously started feeling the pinch because there’s no more income for me ..

April i called Identity to notify them of my financial situation and requested that they please reduce my installment ,assuring them I don’t intend to default on my account i just need to make an arrangement to pay a lower amount..

They have refused irregardless of my clean record with them that I was still trying to maintain and now being harassed daily by their calls for me to pay the outstanding amount that I’ve repeatedly explained i can’t coz I’m now unemployed and yet I’m still paying it’s not as if there’s non payment..

This has really shown me how Identity just never cares for their clients and show no interest in assisting in times of need ..

Most clients just default on their accounts,i did a noble thing and contacted you but still getting stinking treatment !!!

I plan to pay till i close it up and to never ever shop there again!