mM
mmathole M
1 reviews | Active since May 2016
08 Dec 2020, 18:24
No assistance on my late sister's account
My sister passed away last year November (2019)I personally submitted her death certificate and affidavit stating that she is deceased .But to my suprise we are still receiving letters from Identity requesting payment on her account.
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Identity's replyOfficial
10 Dec 2020, 10:12Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. We wish to advise that in order for us to assist please contact us directly on ***/ ***.
Hope to hear from you soon.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. We wish to advise that in order for us to assist please contact us directly on ***/ ***.
Hope to hear from you soon.
Kind regards,
Identity Online Team
Identity's reply10 Dec 2020, 10:12
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. We wish to advise that in order for us to assist please contact us directly on ***/ ***.
Hope to hear from you soon.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. We wish to advise that in order for us to assist please contact us directly on ***/ ***.
Hope to hear from you soon.
Kind regards,
Identity Online Team