1 reviews | Active since Mar 2015
no assistance from Identity
An account with Identity has been opened on my name and with my details without my knowledge.<br> Account number:***<br> They did phone me and also sms me to inform me that I have to pay certain amount other wise they will hand me over. I did explain to them that some one has committed ***** on my name.<br> I therefor hold Identity responsible for this matter because they did not follow proper procedures to check and to verify that these accounts are legal and also to check that it was not *****. I also see that these accounts can be opened online. So far I have not received any assistance from identity to solve this matter and to clear my name. I have to go to the Police using my time and petrol, also making phone calls using my money. When this matter has been resolved I am definitely going to claim back the money from Identity for my time and costs!!!!! because as I mentioned I do hold them responsible<br> When I spoke to them this morning the lady informed me that an account with Truwoths also has been opened on my name ***<br> This person also opened an account with Exact, this account has been resolved and they did send me a confirmation letter<br> <br> <br>
At Identity, we view ***** in a very serious light. Our policies and procedures are in strict compliance with all applicable legislation to ensure that we minimize ***** and irregular credit activities as far as we possibly can.
We would like to assure you that our selection process for any new account application is very thorough and we do have preventative measures in place. Occasionally, we are not successful in our attempts; however, when we are notified of ***** immediate action is taken.
Our records indicate that a ***** investigation is currently in progress and that the required documentation from you was received on 09 March 2016.
We acknowledge your frustration and apologize for the inconvenience caused. We however trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn
At Identity, we view ***** in a very serious light. Our policies and procedures are in strict compliance with all applicable legislation to ensure that we minimize ***** and irregular credit activities as far as we possibly can.
We would like to assure you that our selection process for any new account application is very thorough and we do have preventative measures in place. Occasionally, we are not successful in our attempts; however, when we are notified of ***** immediate action is taken.
Our records indicate that a ***** investigation is currently in progress and that the required documentation from you was received on 09 March 2016.
We acknowledge your frustration and apologize for the inconvenience caused. We however trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn