RP
RENE P
1 reviews | Active since Apr 2012
23 Jun 2015, 09:20
No Answers On Emails
Good Day<br> <br> I have lost my job.<br> I have send Identity an email on the 13th of june and again on the 18th of june so that the can activate my balance protection plan NO RESPONSE.. Then I phoned their call centre and the lady told me I dont have to stress they will activate it after they have read the mail. Today is the 23rd And no response. REF NO FOR EMAILS:Acknowledgement - Re: Retrenched [] {***} Acknowledgement - Retrenched [] {***} Wgen will this be sorted. I WONT HAVE MONEY MONTH END....
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Identity's replyOfficial
03 Jul 2015, 14:02Hello rcdp841,
Thank you for your post.
At Truworths we pride ourselves on providing our customers with world class customer service of international standards and as such mandate all our affiliates to uphold our high standards.
Our Retrenchment cover is underwritten by Hollard Insurance Company limited which is administered by Finrite. Upon receipt of your post we contacted Finrite to attend to this matter with utmost urgency.
We were informed that they are currently investigating this matter and are committed to remain in contact with you until his matter has been resolved.
Please accept our sincere apologies for the delay in our response to your email as we experiencing technical difficulties. We trust that this matter will be resolved soonest.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths we pride ourselves on providing our customers with world class customer service of international standards and as such mandate all our affiliates to uphold our high standards.
Our Retrenchment cover is underwritten by Hollard Insurance Company limited which is administered by Finrite. Upon receipt of your post we contacted Finrite to attend to this matter with utmost urgency.
We were informed that they are currently investigating this matter and are committed to remain in contact with you until his matter has been resolved.
Please accept our sincere apologies for the delay in our response to your email as we experiencing technical difficulties. We trust that this matter will be resolved soonest.
Yours sincerely,
Lynn
Identity's reply03 Jul 2015, 14:02
Official
Hello rcdp841,
Thank you for your post.
At Truworths we pride ourselves on providing our customers with world class customer service of international standards and as such mandate all our affiliates to uphold our high standards.
Our Retrenchment cover is underwritten by Hollard Insurance Company limited which is administered by Finrite. Upon receipt of your post we contacted Finrite to attend to this matter with utmost urgency.
We were informed that they are currently investigating this matter and are committed to remain in contact with you until his matter has been resolved.
Please accept our sincere apologies for the delay in our response to your email as we experiencing technical difficulties. We trust that this matter will be resolved soonest.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths we pride ourselves on providing our customers with world class customer service of international standards and as such mandate all our affiliates to uphold our high standards.
Our Retrenchment cover is underwritten by Hollard Insurance Company limited which is administered by Finrite. Upon receipt of your post we contacted Finrite to attend to this matter with utmost urgency.
We were informed that they are currently investigating this matter and are committed to remain in contact with you until his matter has been resolved.
Please accept our sincere apologies for the delay in our response to your email as we experiencing technical difficulties. We trust that this matter will be resolved soonest.
Yours sincerely,
Lynn