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Thato T

1 reviews | Active since Mar 2021

18 Jul 2021, 18:18

NEWTOWN JUNCTION CBD IDENTITY SIGNING CUSTOMERS UP FOR POLICY WITHOUT CUSTOMER KNOWLEDGE

Identity store@newtown junction has the worst service when it comes to opening a account there I opened an account I was assisted and it approved but one thing I've noticed upon application process they don't ask you various questions if you an holloard policy I read the terms and conditions then I noticed they signed me up an policy without my knowledge and the following day when I went to enquire I was told it was a protection plan for card loss the way the staff is untrained and not have a clue what they talking about I called the headoffice and I was told the person who did the application took out a Hillard policy plan after few days I received a contract stating about my contact when I went there to confront them with the documentation nothing was done I had to go threw the cancellation process meanwhile the putted me in that whole mess and until today I'm still trying to cancel the policy I'm sure theys some kind of commission they get for signing up customers without their knowledge so customers NEWTOWN JUNCTION CBD IDENTITY be aware of their ****s they do to customers they unprofessional and no proper training of what they doing

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Replies (1)
Identity
Identity's reply19 Jul 2021, 10:59
Official
Thank you for your post.

Upon receipt of your post, we escalated your concerns raised to the relevant Management.

Please note feedback will be provided once available.

Kind regards,

Identity Online Team