rJ
riefqah J
1 reviews | Active since Jul 2015
06 Jul 2015, 16:19
New application
On the 2nd of July,i app**** online for an identity account, few minutes later i received an sms stating that my application was approved,&that i should go to the nearest identity store with my id.<br> The following day i went to identity in Blue Route Mall,i spoke to a consultant which printed out a receipt which i signed (pre-agreement) she by 'accidentally' pressed no instead of yes, because of her mistake my application went to declined.She was not helpful with resolving the issue she created, she then called the call centre (she cant remember who she spoke to),the person on the phone did an application with me again then told me it has been declined due to my account being in arrears,which is impossible.The manager Rolene then called the call centre again and spoke to Tasneem which told her the reason for it being declined was that i apply every month,now i know for a fact that these people are messing around with me cause thats not true,she told me to call on Monday which i did,spoke to Taariq he still hasn't called me back.<br> This is pathetic service.<br> I am in retail myself but i would never do this to a customer.<br>
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Identity's replyOfficial
10 Jul 2015, 12:16Hello haronr,
At Identity, we strive to offer our customers quality service of international standards and were therefore concerned to hear about your experience.
Upon investigation we established that your application was initially approved pending affordability to be done in store. At the time of your visit to the store, the application was declined due to an error on the part of the store consultant. We were however informed by our new accounts department that this had not been the only reason for the decline.
We acknowledge that this matter was not handled in the appropriate manner and therefore sincerely apologise. We confirm that we have contacted you to discuss the reasons for the decline and regret that you are no longer interested in applying for an account with us.
We wish to thank you for informing us of this matter as this gives us the opportunity to improve on the service we offer our customers.
We hope that you will reconsider your decision as your patronage is important to us. Should you have any further concerns, please feel free to contact us on *** or via email on ***.
Best regards,
Lynn
At Identity, we strive to offer our customers quality service of international standards and were therefore concerned to hear about your experience.
Upon investigation we established that your application was initially approved pending affordability to be done in store. At the time of your visit to the store, the application was declined due to an error on the part of the store consultant. We were however informed by our new accounts department that this had not been the only reason for the decline.
We acknowledge that this matter was not handled in the appropriate manner and therefore sincerely apologise. We confirm that we have contacted you to discuss the reasons for the decline and regret that you are no longer interested in applying for an account with us.
We wish to thank you for informing us of this matter as this gives us the opportunity to improve on the service we offer our customers.
We hope that you will reconsider your decision as your patronage is important to us. Should you have any further concerns, please feel free to contact us on *** or via email on ***.
Best regards,
Lynn
Best regards,
Identity's reply10 Jul 2015, 12:16
Official
Hello haronr,
At Identity, we strive to offer our customers quality service of international standards and were therefore concerned to hear about your experience.
Upon investigation we established that your application was initially approved pending affordability to be done in store. At the time of your visit to the store, the application was declined due to an error on the part of the store consultant. We were however informed by our new accounts department that this had not been the only reason for the decline.
We acknowledge that this matter was not handled in the appropriate manner and therefore sincerely apologise. We confirm that we have contacted you to discuss the reasons for the decline and regret that you are no longer interested in applying for an account with us.
We wish to thank you for informing us of this matter as this gives us the opportunity to improve on the service we offer our customers.
We hope that you will reconsider your decision as your patronage is important to us. Should you have any further concerns, please feel free to contact us on *** or via email on ***.
Best regards,
Lynn
At Identity, we strive to offer our customers quality service of international standards and were therefore concerned to hear about your experience.
Upon investigation we established that your application was initially approved pending affordability to be done in store. At the time of your visit to the store, the application was declined due to an error on the part of the store consultant. We were however informed by our new accounts department that this had not been the only reason for the decline.
We acknowledge that this matter was not handled in the appropriate manner and therefore sincerely apologise. We confirm that we have contacted you to discuss the reasons for the decline and regret that you are no longer interested in applying for an account with us.
We wish to thank you for informing us of this matter as this gives us the opportunity to improve on the service we offer our customers.
We hope that you will reconsider your decision as your patronage is important to us. Should you have any further concerns, please feel free to contact us on *** or via email on ***.
Best regards,
Lynn
Best regards,