PK
Promise K
1 reviews | Active since May 2022
18 May 2022, 09:36
New account activation
Goodmorning I have a new account which I am unable to go in store to activate I was advised last week to send my husband to the store with all supporting documents which did go with at Identity in Carlton center in Johannesburg but he didn't get help as he was told to send the documents to head office and I did that on Monday and so far I haven't got feedback . can I get help if I can't can this account be closed once
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Identity's replyOfficial
19 May 2022, 15:32Hi Promise,
We tried contacting you to address your concerns but were unsuccessful in our attempt. Please note that as per our policy, your husband won't be able to activate/sign on your behalf.
We can confirm that an additional card has been issued for your husband, however, he won't be able to purchase on the account until the initial account holder signs the paperwork.
Kind regards,
Identity Online Team
We tried contacting you to address your concerns but were unsuccessful in our attempt. Please note that as per our policy, your husband won't be able to activate/sign on your behalf.
We can confirm that an additional card has been issued for your husband, however, he won't be able to purchase on the account until the initial account holder signs the paperwork.
Kind regards,
Identity Online Team
Identity's reply19 May 2022, 15:32
Official
Hi Promise,
We tried contacting you to address your concerns but were unsuccessful in our attempt. Please note that as per our policy, your husband won't be able to activate/sign on your behalf.
We can confirm that an additional card has been issued for your husband, however, he won't be able to purchase on the account until the initial account holder signs the paperwork.
Kind regards,
Identity Online Team
We tried contacting you to address your concerns but were unsuccessful in our attempt. Please note that as per our policy, your husband won't be able to activate/sign on your behalf.
We can confirm that an additional card has been issued for your husband, however, he won't be able to purchase on the account until the initial account holder signs the paperwork.
Kind regards,
Identity Online Team