New account Activation

Good day I opened an identity account wich was approved online so I am asked to bring in my id to the store .My problem is I am a disabled person on a wheelchair and have been working from home since the whole covid 19 pandemic and have been diagnosed with covid recently and most of my shopping I do it online or send my husband .so I will like to know can I maybe send my husband with my ID copy to the store to activate my account or the is no other way my account can be activated without me going into the store?