cO
charlotte O
1 reviews | Active since Feb 2019
17 Feb 2019, 11:32
Never Again!!!
Buying a watch with clearly a manufacturing fault after wearing it on 3 occasions ,did not even had it for 6 months and not working , Sad
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Replies (1)
Identity's replyOfficial
21 Feb 2019, 10:11 We can certainly understand your upset at not being able to get the respective watch credited.
We have been in contact with management at the relevant store, who informed us that your return could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
We can further verify that the Store Manager at the mentioned store has been in contact with you to provide feedback. We regret that you are unhappy with the feedback received, however trust that you will accept our stance in this regard.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Identity Online Team
We have been in contact with management at the relevant store, who informed us that your return could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
We can further verify that the Store Manager at the mentioned store has been in contact with you to provide feedback. We regret that you are unhappy with the feedback received, however trust that you will accept our stance in this regard.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Identity Online Team
Best regards,
Identity's reply21 Feb 2019, 10:11
Official
We can certainly understand your upset at not being able to get the respective watch credited.
We have been in contact with management at the relevant store, who informed us that your return could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
We can further verify that the Store Manager at the mentioned store has been in contact with you to provide feedback. We regret that you are unhappy with the feedback received, however trust that you will accept our stance in this regard.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Identity Online Team
We have been in contact with management at the relevant store, who informed us that your return could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
We can further verify that the Store Manager at the mentioned store has been in contact with you to provide feedback. We regret that you are unhappy with the feedback received, however trust that you will accept our stance in this regard.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Identity Online Team
Best regards,