Neglect

Hi

I have paid identity 2 payments the 1st one was R120 November and 200 December but my statement is not changing I have spoke with the customer service agent. They said my reference was wrong and gave me the correct reference for my payment for January and said they will escalate the matter to the relevant department.

Okay came January I was called by the lawyers saying I have not paid for December and I told them I have paid identity and sent through proof of payment.

Funny thing after the call from the lawyers my statement has not changed why is that? I even went to check my credit score only to find out it has decreased from because the matter was not escalated! Okay where is my R200 because the account number i sent to is correct? I don't understand why I was handed over to the lawyers because I have paid identity account or do you work like this?

The reason I opened this account was to uplift my credit score now is lower then before why.

Can your lawyers look onto this matter please. I don't want your emails anymore, please look onto this matter and call me back.