KR
Karabo R
1 reviews | Active since Jul 2020
23 Jul 2020, 12:13
MONEY NOT ALLOCATED
I have an account with identity in June I payed my account using EFT. I don't know what went wrong in their side because I did everything right. They have been sending messages saying that I'm owing them. I've emailed my proof of payment so many times and i still have not received any feedback or help. They keep sending me sms that i owe them it is reflecting badly on my credit score. I'm so disappointed with their poor service.
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Identity's replyOfficial
27 Jul 2020, 07:59Thank you for your post.
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to advise, but they were unsuccessful in their attempt.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Identity Online Team
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to advise, but they were unsuccessful in their attempt.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Identity Online Team
Identity's reply27 Jul 2020, 07:59
Official
Thank you for your post.
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to advise, but they were unsuccessful in their attempt.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Identity Online Team
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to advise, but they were unsuccessful in their attempt.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Identity Online Team