DN
Daphney N

1 reviews | Active since Feb 2024

20 Feb 2024, 13:56

Mojalefa Superstar 🌟 you! You Rock 🎆!

Mojalefa@ Identity Springs Mall is Superstar 🌟. I saw an exquisite white mini dress online, online said Centurion had my size, visited Centurion ID on Sunday, unfortunately they only had two smaller sizes. Anyway Donald assisted by checking on the system and we found my size in Springs Mall, he called and asked for a set aside which they did. On Monday morning I called wanting to extend the set aside until Tuesday and spoke to Mojalefa. He and I started talking about the possibility of the dress being couried to me. He went over and above in talking to his manager to ask if the dress can be sent to Menlyn, it can be done however this service is reserved for account holders which I am not. He then communicated with the Menly branch and made arrangements to sent it to them. He had my cellphone number and kept updating me throughout the process. Today I had a meeting from 9 to 1 and was worried that I couldn't call him to check if he is succeeding, to my surprise around 10am when I checked my messages, he had already texted me with an update. He confirmed that their courier will send the today and I should have it by Friday. Just in time for the event on Saturday. Thank you Mojalafefa and Manager @ ID Springs Mall. You guys rock 😊 your customer service is out of this world and one to rave about!

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Replies (1)
Identity
Identity's reply27 Feb 2024, 12:08
Official
Dear Daphney,

We are delighted to hear of your amazing service received at the store mentioned and we will forward this to the relevant store.
 
We pride ourselves on excellence and providing customer service of international standards, as every attempt is made to ensure that our valued customers are assisted by qualified and passionate personnel.

On behalf of Identity  we would like to thank you the wonderful feedback and we look forward to having you as a customer for many years to come.

Regards,

Tania
Identity Customer Service