1 reviews | Active since Jun 2014
Mistaken identity / contact details of overdue account
<p>Since November 2016, monthy i am getting phone calls and sms's relating to a Ms L Louw's overdue Identity Clothing account on my cellphone. Every month, i have been phoning their call centre number given on the sms to request removal and correction of the incorrect account contact details, every month they assure me they will remove it, and yet the sms's continue. </p> <p>I WANT TO STOP BEING HARRASSED BY IDENTITY ON A PERSON I AM NOT AND DO NOT KNOW!</p>
Thank you for your post.
We sincerely apologize for the erroneous correspondence sent to you, intended for one of our account holders.
Following our telephonic conversation and our internal investigation, we can confirm that your contact number has been removed from our database.
We once again, apologize for any inconvenience caused and encourage you to contact us on *** or via email to ***, should you have any further enquiries, comments or suggestions.
Sincerely yours,
Identity Online Team
Thank you for your post.
We sincerely apologize for the erroneous correspondence sent to you, intended for one of our account holders.
Following our telephonic conversation and our internal investigation, we can confirm that your contact number has been removed from our database.
We once again, apologize for any inconvenience caused and encourage you to contact us on *** or via email to ***, should you have any further enquiries, comments or suggestions.
Sincerely yours,
Identity Online Team
To whom it may concern,
Thank you for your response, however i do not believe this has been actioned. I received another sms about Ms Louw's overdue account over the weeekend!
To whom it may concern,
Thank you for your response, however i do not believe this has been actioned. I received another sms about Ms Louw's overdue account over the weeekend!