TM
Tebogo M
1 reviews | Active since Dec 2016
07 Jun 2020, 13:15
Messing up my credit record
I made a payment on the 28th April & till today it has not been updated I spoke to a number of people from identity and no one is assisting me!!!! I want my account rectified I will be settling my account this month and closing it.... identity is so *********** !!! Stay away from them at all costs
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Replies (2)TM
Tebogo M's updateReviewer Update
09 Jun 2020, 13:43Identity has no regard for its customers, no one has been in contact nor tried to resolve my issue I will be paying off this account and closing it end of the month...STAY AWAY from this company they will ruin your credit record and ignore you flat out even though you have paid them
TM
Tebogo M's update09 Jun 2020, 13:43
Reviewer Update
Identity has no regard for its customers, no one has been in contact nor tried to resolve my issue I will be paying off this account and closing it end of the month...STAY AWAY from this company they will ruin your credit record and ignore you flat out even though you have paid them
Identity's replyOfficial
24 Jun 2020, 14:15Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants has been in contact with you but have been unsuccessful in their attempt; we wish to advise that in order for us to investigate this matter we kindly request you to contact us directly on *** or via email ***
Hope to hear from you soon
Identity Online Team
Identity's reply24 Jun 2020, 14:15
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants has been in contact with you but have been unsuccessful in their attempt; we wish to advise that in order for us to investigate this matter we kindly request you to contact us directly on *** or via email ***
Hope to hear from you soon
Identity Online Team