Manager's bad service

I have never been so upset about a manager until this lady who is there in promenade now . She is rude doesn't attend to customers. She has no customer service at all!!!!!! Yesterday I was in there and had the cashier ask the manager about a garment that's dirty and she responded via the cashier again instead of coming out from the back to face me . It's not the 1st time it has happened. I have been loyal to the identity brand but since she is there I refuse to go buy anything. I always tend to pop I and talk to the ladies working there who is always helpful and when leaving I have purchased a few items cause of their way of selling a product to customers . I'm officially finished with the identity brand . I will pay my account in full and identity will lose a loyal customer .