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jasteel R

1 reviews | Active since May 2017

24 Nov 2023, 14:01

MANAGER OF GATEWAY STORE MAKING THREATS TO CUSTOMERS!!!

I am disgusted of the service I received from PRINCESS ALLEGED STORE MANAGER FOR IDENTITY GATEWAY. It is apparent that the CEO of IDENTITY and its Board of Directors are still trying to put generators at the store. Princess had a terrible attitude along with making fun of me and my family at the store with her employees. This is disgraceful behavior. She also accused my wife and my mum for having a conversation with her when they did not. My mum wasn't even in the store at that time. She also advised me if I expose this store "SHE WILL SHOW ME A POINT" which i then take as a threat. This is a urgent matter. If this matter is not resolved ASAP i will make sure to get higher authorities involved.

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Replies (2)
Identity
Identity's reply27 Nov 2023, 12:02
Official
Dear Jasteel,

Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
      
We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve. 
      
Regards,

Tania
Identity Customer Service
Identity
Identity's reply28 Nov 2023, 12:26
Official
Hi Jasteel,

We can confirm that a senior manager was in contact with you to convey an apology. The store manager will be dealt with internally regarding her approach.

Thank you for bringing this matter to our attention and we trust that this is not an isolated issue.


Regards,

Tania
Identity Customer Service