Lost Wallet

I am very disappointed with IDENTITY Golden Acre Cape town.So yesterday at around 17:30 i went to identity golden acre and I left my wallet on the counter after buying a few items .I was the second last customer to leave the store .Unfortunately they were about to close at the time so I only returned back in the morning to fetch the wallet only to be told that they did not see anything. I asked to check the camera footage since i am 100% sure that i left my wallet there ,sadly the store doesn't have cameras even at the till points.I spoke to the store manager and the supervisor they both couldn't assist any further,i mean the story of my wallet ended right there .No further investigations were taken to get the wallet.I called several time with no success.It is unfair to claim and replace all my belongings that were in the wallet when the wallet is sitting at Identity store .I honestly feel that you are failing us dismal.You should at least have 1 camera per store and managers who are willing to assist customers not someone who will say "It is not our responsibility that you have left your wallet in our store ,it is your wallet and there is nothing we can do " .I am still waiting on your regional manager to revert with feedback .I need my wallet .Thank you ..