1 reviews | Active since Feb 2015
Lost a SALE
To whom it may concern, <br> May daughter and I rushed from work to Identity clothing. We got there a few minutes before closing time (about 10 min). My daughter fitted a dress and was still browsing to find an outfit. I had 3 items that I wanted to buy. A lady came over to me and told me that the shop is now closed and that we had to leave. It was only the 2 of us. I asked if I can pay with a card and the one lady (with glasses, Uhga) said they offline! ****, they were already cashed up and wanted to go home. If they were offline why didn't they advised us when we got in? You lost a sale over R1200.00, that is not mush to you but the way we were treated is unacceptable. Your ladies does not have any sales or client skills but maybe that is Identity's image, not to provide customer service.<br> Regards Adele<br>
At Identity, we pride ourselves on offering international standards of merchandise and service excellence to all our trendy, quality-conscious clients. As a result, we were quite concerned to hear of your recent experience at one of our stores.
We have liaised with management at the store mentioned. We were informed that when you requested to pay with your debit card, they merely advised you that their speedpoint was disconnected at the time.
would like to apologise to you for the manner in which you felt you were attended to at the store, as it was not the intention of the staff to cause you any unnecessary inconvenience and frustration.
We believe that one of the managers has been in contact with you, to apologise for any miscommunication that may have occurred.
Should you require any further assistance, please feel free to contact us on 021- *** or send an e-mail to ***.
Kind regards,
Charmaine
Best regards,
At Identity, we pride ourselves on offering international standards of merchandise and service excellence to all our trendy, quality-conscious clients. As a result, we were quite concerned to hear of your recent experience at one of our stores.
We have liaised with management at the store mentioned. We were informed that when you requested to pay with your debit card, they merely advised you that their speedpoint was disconnected at the time.
would like to apologise to you for the manner in which you felt you were attended to at the store, as it was not the intention of the staff to cause you any unnecessary inconvenience and frustration.
We believe that one of the managers has been in contact with you, to apologise for any miscommunication that may have occurred.
Should you require any further assistance, please feel free to contact us on 021- *** or send an e-mail to ***.
Kind regards,
Charmaine
Best regards,