1 reviews | Active since Jan 2012
Lack of help
<p>Today I went to your KC branch to exchange a dress. The lady who assisted me said she wasn't sure if she had the amount in her till which was R480. She then said there isn't the option to put it back on my cheque card as I purchased the dress with my card. She had about a R300 in her till. I must say, I was disappointed in the manager on duty because not once did she come and apologise or even try to help with the situation. After wasting my time, I was told sorry but there's nothing they can do from the cashier. What pathetic service and a waste of my time!</p>
Upon receipt of your post, we immediately liaised with the relevant Store and Area Managers regarding this matter.
We believe that the Area Manager has contacted you to discuss your concerns and has addressed this matter with the with the store staff , to ensure that this remains an isolated incident.
We sincerely apologize for any inconvenience or frustration caused and trust that we have adequately attended to this matter for you.
Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Identity Online Team
Upon receipt of your post, we immediately liaised with the relevant Store and Area Managers regarding this matter.
We believe that the Area Manager has contacted you to discuss your concerns and has addressed this matter with the with the store staff , to ensure that this remains an isolated incident.
We sincerely apologize for any inconvenience or frustration caused and trust that we have adequately attended to this matter for you.
Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Identity Online Team