LT
Lucas T

1 reviews | Active since Jun 2020

03 Dec 2024, 20:43

Kollonade Identity has the worst service. Not recommendable

With Identity Kolonnade, you can never experience great customer service

I went into the store to buy 2 jeans, blk and blue jean. When I got to the cashier terminal, I was assisted by a rude cashier who didn't have a name badge on, nor did she greet.

She asked "cash or acc", I Said cash. She called someone else to assist, did she inform me? Never!!!

The1st cashier who was later identified as Precious Nchalabe, broufhr a second cashier (Ntombi) who came and didnt even greet but asked "whats the matter?". Precious responded by saying "I dont know" with a seemingly weird attitude.

I then asked what she meant by that, she walked away. I asked to speak to the store manager, they said the manager went on lunch.

A lady by the name of Sheila Mokoena came and said shes their supervisor, she didnt even reprimand or tey to resolve the issue.

I was so ****ed that I even left the clothes and didn't pay.

I advocate for excellent customer service experience, and I have never received positive feedback

Someone needs to deal with the attitude in the store

Jenna ***

0
Replies (1)
Identity
Identity's reply31 Dec 2024, 15:47
Official
Dear Lucas,  

Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve

Regards

Tania
Identity Customer Service