TP
Trisha P
1 reviews | Active since Oct 2023
04 Oct 2023, 07:57
ITC update
I have settled my account in July 2023 paid in full and they have not updated my ITC record which is negatively affecting me. I do have a paid-up letter from MBD and still having difficulty with this no response on email and given incorrect numbers to call. I need urgent assistance with this. Please contact me urgently. Thank you
Helpful (0)
Replies (1)0
Replies (1)
Identity's replyOfficial
25 Oct 2023, 09:46Dear Trisha,
Thank you for bringing this to our attention.
We can confirm that your account was paid in full and we have sent an instruction to Itc to state that your account is fully paid.
Your last 24 months profile is updated on monthly basis and we unfortunately unable to remove your profile.
We trust that happy with our explanation.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention.
We can confirm that your account was paid in full and we have sent an instruction to Itc to state that your account is fully paid.
Your last 24 months profile is updated on monthly basis and we unfortunately unable to remove your profile.
We trust that happy with our explanation.
Regards,
Tania
Identity Customer Service
Identity's reply25 Oct 2023, 09:46
Official
Dear Trisha,
Thank you for bringing this to our attention.
We can confirm that your account was paid in full and we have sent an instruction to Itc to state that your account is fully paid.
Your last 24 months profile is updated on monthly basis and we unfortunately unable to remove your profile.
We trust that happy with our explanation.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention.
We can confirm that your account was paid in full and we have sent an instruction to Itc to state that your account is fully paid.
Your last 24 months profile is updated on monthly basis and we unfortunately unable to remove your profile.
We trust that happy with our explanation.
Regards,
Tania
Identity Customer Service