1 reviews | Active since Jan 2013
INQUIRY AT ITC FOR CREDIT APPLICATION NOT DONE AND BAD ATTITUDE
I acquired a credit report at Transunion and saw a credit application at Identity inquiry on my credit report. i then called the number appearing hence i have never app**** for credit at Identinty. i spoke to a lady who informed me i made application and it was declined. i informed her i did not apply for credit and never lost my ID, she placed me on hold then came back told me same story that my application was declined. i told her i did not apply can she inform me about details of the application she just placed me on hold i said hello , i heard her speaking on the side to other people, which i felt it was rude. i demand Identity to remove that inquiry hence i have never even been interested in applying for credit there
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of irregular credit activity in a very serious light. Therefore when you alerted us of the credit application reflecting on your credit report, we immediately investigated your concerns raised.
We sincerely apologise for the manner in which your query has been attended to thus far, and for any inconvenience caused as a result of this matter.
This issue was escalated to our ***** Department, who is currently attending to this as a matter of urgency. We furthermore confirm that a request has been made to have the application details removed from your ITC record without delay.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Identity Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of irregular credit activity in a very serious light. Therefore when you alerted us of the credit application reflecting on your credit report, we immediately investigated your concerns raised.
We sincerely apologise for the manner in which your query has been attended to thus far, and for any inconvenience caused as a result of this matter.
This issue was escalated to our ***** Department, who is currently attending to this as a matter of urgency. We furthermore confirm that a request has been made to have the application details removed from your ITC record without delay.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Identity Online Team