DT
Dawie T
1 reviews | Active since Nov 2012
13 Nov 2015, 10:35
incorrect information given too client
I visits the store on the 28 Oct 2015 . I saw the add on opening a account outside and the R500 free vouchers .I went in the store for a view .And enquired this and the lady who assisted me (Sales Person *** ). Said they only need my id and a few detail too open the account. I did everything also bought a pair of pants which was on sale.And the lady confirmed all my detail once again and I requested that all accounts should be emailed .And she said I would get my card in the post in a week or two. ( I still haven gotten my card).Yesterday I received a sms that Identity needs my payslip or 3 months bank statements.And I need too fax it too ***.I feel this is very bad service why was I not ask when I opened this account for this or that I will need too provide this information later on by the admin centre of identity ? The main reason I believe is false advertising and Identity is just chasing sale. I please want this too be investigated ! Also I will not pay the added fee ! I will do a once off payment of R260 ( no interest added ) reason being this account was wrongly opened .This will be the last time I will ever in my life open a account with Identity!
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Identity's replyOfficial
19 Nov 2015, 12:50Hello Dawie82,
We acknowledge receipt of your post and wish to apologize for any inconvenience caused.
Our intention is definitely not to mislead and/or frustrate our customers. The request is made pursuant to new requirements under recent regulations published in terms of the National Credit Act, with which Identity is obliged by law to comply. We acknowledge your request for a settlement letter and confirm that this has been sent to you via email on 18 November.
In an attempt to make this process as effortless as possible we will be happy to assist you with your provision of the necessary documentation in any way possible. To this end your 3 latest pay slips or bank statements (which must reflect your SA identity number) can be sent to us via email at *** or via fax to ***.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Kind regards,
Lynn
We acknowledge receipt of your post and wish to apologize for any inconvenience caused.
Our intention is definitely not to mislead and/or frustrate our customers. The request is made pursuant to new requirements under recent regulations published in terms of the National Credit Act, with which Identity is obliged by law to comply. We acknowledge your request for a settlement letter and confirm that this has been sent to you via email on 18 November.
In an attempt to make this process as effortless as possible we will be happy to assist you with your provision of the necessary documentation in any way possible. To this end your 3 latest pay slips or bank statements (which must reflect your SA identity number) can be sent to us via email at *** or via fax to ***.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Kind regards,
Lynn
Best regards,
Identity's reply19 Nov 2015, 12:50
Official
Hello Dawie82,
We acknowledge receipt of your post and wish to apologize for any inconvenience caused.
Our intention is definitely not to mislead and/or frustrate our customers. The request is made pursuant to new requirements under recent regulations published in terms of the National Credit Act, with which Identity is obliged by law to comply. We acknowledge your request for a settlement letter and confirm that this has been sent to you via email on 18 November.
In an attempt to make this process as effortless as possible we will be happy to assist you with your provision of the necessary documentation in any way possible. To this end your 3 latest pay slips or bank statements (which must reflect your SA identity number) can be sent to us via email at *** or via fax to ***.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Kind regards,
Lynn
We acknowledge receipt of your post and wish to apologize for any inconvenience caused.
Our intention is definitely not to mislead and/or frustrate our customers. The request is made pursuant to new requirements under recent regulations published in terms of the National Credit Act, with which Identity is obliged by law to comply. We acknowledge your request for a settlement letter and confirm that this has been sent to you via email on 18 November.
In an attempt to make this process as effortless as possible we will be happy to assist you with your provision of the necessary documentation in any way possible. To this end your 3 latest pay slips or bank statements (which must reflect your SA identity number) can be sent to us via email at *** or via fax to ***.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Kind regards,
Lynn
Best regards,