1 reviews | Active since Sept 2018
Inconvenienced
Good evening
On Monday I went to Identity Festival Mall to refund the clothes and I was by the manager Phumelelo and consultant Sharon to bring my card which I couldn't understand why he didn't give me cash as the card was a debit cheque card they said the money would reflect in 24hrs it's the fourth day I'm still waiting I went to the store they say i have to wait for 14 working days i asked why they handled my debit card as a credit card he said a mistake is done by a person and there's nothing he can do I must just wait they were trying to be difficult for no reason i don't know why I Have to be inconvenienced because of their ignorance please help
Regards Nthabiseng Polo
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customers with international standards of customer service is of fundamental importance to us. We therefore wish to apologize for the manner in which this matter was attended to and for any inconvenience caused, as it was not our intention to do so.
As advised, your query was escalated for immediate attention, and we have received confirmation that the funds should reflect in your bank account by 18 September 2018. Further to this we also assure you that this matter has been addressed with all staff members at the respective store, to ensure that this remains an isolated incident.
We once again apologise for the frustration resulting from this matter, however trust that we have acceptably attended your concerns raised.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customers with international standards of customer service is of fundamental importance to us. We therefore wish to apologize for the manner in which this matter was attended to and for any inconvenience caused, as it was not our intention to do so.
As advised, your query was escalated for immediate attention, and we have received confirmation that the funds should reflect in your bank account by 18 September 2018. Further to this we also assure you that this matter has been addressed with all staff members at the respective store, to ensure that this remains an isolated incident.
We once again apologise for the frustration resulting from this matter, however trust that we have acceptably attended your concerns raised.
Kind regards,
Truworths Online Team
Best regards,