LA
Lekhabe A

1 reviews | Active since Jul 2020

09 Jul 2020, 15:23

*********** service

I'm so disappointed with the service from identity. I paid my account on the 28 April 2020 via eft unfortunately my payment didn't reflect then I was called by Vvm collections they advised me to sent through proof of payment which I did sent.I was advised that my proof of payment was escalated to accounts department for allocation, its almost three months nothing has been allocated I'm still being annoyed by calls and texts that my account is overdue.. Can't wait to pay up this account and close it.Soo done with Identity

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Replies (1)
Identity
Identity's reply10 Jul 2020, 08:49
Official
Thank you for your post. 

Upon receipt of your query, we escalated your concerns raised to the relevant department to address. 

Please note that we tried contacting but were unsuccessful in our attempt, in order for us to investigate this matter kindly contact us directly on *** or *** 

Hope to hear from you soon. 

Kind regards, 

Identity Online Team