RN
Refilwe N
1 reviews | Active since Feb 2018
03 Feb 2020, 12:08
*********** identity fourways mall so called manager
On Friday 31 January 2020 I went to identify to purchase a dress, and Sunday 02 Jan I wore the dresses for about a hour and I realized it was toned on both sides, the I went back to identify without the slip asking for refund as the dress is damaged, the so called store manager advised that identity will not give me my money back. How does she want to force me to buy their clothes based on the experience that I have, identity refused to refund me as if it’s my fault that dress it damaged,
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Identity's replyOfficial
04 Feb 2020, 09:08We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's reply04 Feb 2020, 09:08
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's replyOfficial
10 Feb 2020, 16:12Thank you for your post and for allowing us the opportunity to respond.
Identity aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
We can confirm that one of our consultants has been in contact with you and are pleased to confirm that this matter has been resolved.
Should you have any further queries or suggestions we encourage you to contact us directly on *** or ***
Kind regards,
Identity Online team
Identity aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
We can confirm that one of our consultants has been in contact with you and are pleased to confirm that this matter has been resolved.
Should you have any further queries or suggestions we encourage you to contact us directly on *** or ***
Kind regards,
Identity Online team
Identity's reply10 Feb 2020, 16:12
Official
Thank you for your post and for allowing us the opportunity to respond.
Identity aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
We can confirm that one of our consultants has been in contact with you and are pleased to confirm that this matter has been resolved.
Should you have any further queries or suggestions we encourage you to contact us directly on *** or ***
Kind regards,
Identity Online team
Identity aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
We can confirm that one of our consultants has been in contact with you and are pleased to confirm that this matter has been resolved.
Should you have any further queries or suggestions we encourage you to contact us directly on *** or ***
Kind regards,
Identity Online team