Incompetence

I have since paid Identity account on the 2nd of last month (April) and I have been getting messages that im about to be handed over. I tried reaching out countles times on their email and Facebook page, i habe since been asked to send a proof of payment and that they will capture, Even today nothing has been done.i am still getting the smses and they nolonger replying me. Now it is the new month and I dont even know if it is safe to make another payment! This is also affecting my credit score!! What an incompetence from my favourite store! I must say, i am very disappointed, I never expected such from them!!