1 reviews | Active since Aug 2015
IN THE BLANK HOPELESS
<p>so identity handed me over to vvm debt collectors the guy whom I spoke to told me I will be dealing with them since identity handed me over I agreed to the arrangement on the 25th they debited 755 on my account this morning the 31st of July identity debited 755 I called identity asking me why they debited since I have an arrangement with vvm the lady said I musts call vvm which I did I spoke to Mphumzile who told me they only collecting the money that was on my arrears only I must make arrangement with identity regarding my monthly instalment ask them to decrease it my question is why didn’t identity explain this to me and the guy from vvm why didn’t he make it clear to me to me unlike letting me know that i will be dealing with them how am I supposed to get through the money BAD SERVICE.</p>
Thank you for affording us the opportunity to address your concerns.
We acknowledge your frustration regarding this matter, and apologise for any inconvenience caused as a result of this matter.
We regret that one of our Consultants were unable to make contact with you on the number provided in your post as we wished to clarify your concerns for you.
We value your feedback and support, and appreciate being able to assist you. Should you have any other concerns, kindly contact us directly on ***, or send an e-mail to: ***.
Kind regards,
Identity Online Team
Thank you for affording us the opportunity to address your concerns.
We acknowledge your frustration regarding this matter, and apologise for any inconvenience caused as a result of this matter.
We regret that one of our Consultants were unable to make contact with you on the number provided in your post as we wished to clarify your concerns for you.
We value your feedback and support, and appreciate being able to assist you. Should you have any other concerns, kindly contact us directly on ***, or send an e-mail to: ***.
Kind regards,
Identity Online Team