HvdB
Hannelie van der Bank
1 reviews | Active since Jun 2019
15 May 2021, 18:17
Im not overdue
They send me a statement that im not overdue. Today i saw on my clear score that it show i am overdue
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Replies (1)
Identity's replyOfficial
17 May 2021, 13:39Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We can confirm that your account reflected arrears for the month of April, please note that Identity (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
Should you require any further assistance, please contact us on ***/ ***
Kind regards,
Identity Online team
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We can confirm that your account reflected arrears for the month of April, please note that Identity (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
Should you require any further assistance, please contact us on ***/ ***
Kind regards,
Identity Online team
Best regards,
Identity's reply17 May 2021, 13:39
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We can confirm that your account reflected arrears for the month of April, please note that Identity (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
Should you require any further assistance, please contact us on ***/ ***
Kind regards,
Identity Online team
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We can confirm that your account reflected arrears for the month of April, please note that Identity (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
Should you require any further assistance, please contact us on ***/ ***
Kind regards,
Identity Online team
Best regards,